Contact Betting Sites Not on GamStop

Spotted a deposit limit that no longer matches a bookmaker's terms, a licence number that does not check out, or a link that leads nowhere? Tell us and our team will look into it.

How to reach our team

Email is the only way to contact us. Write to [email protected] and start the subject line with "Reader enquiry", followed by a word or two on your topic, for example "Reader enquiry: licence detail". This helps us sort messages and send yours to the right person on our team.

What to write about

• A figure on a bookmaker card that is out of date
• A licence number, jurisdiction or licensing body we have got wrong
• A broken or misdirected link
• A bookmaker accessible to UK players that you think we should add, or one we should remove
• A data request about information you have shared with us
• A partnership or advertising enquiry

A screenshot and the date you saw the problem help us check it faster.

When to expect a reply

We aim to answer within two to three working days. That is a target rather than a promise, and corrections that need checking against a licensing register can take longer.

What we cannot help with

We publish information; we do not run or control any bookmaker. We cannot access, unlock, verify, close or refund any betting account. If you have a problem with a withdrawal or a verification check, contact the operator's support team first, then take it to the licensing authority or dispute body named in its terms. We also cannot add anyone to GamStop or remove anyone from it.

If gambling is causing harm

The National Gambling Helpline, run by GamCare, is free and open 24 hours on 0808 8020 133. BeGambleAware offers information and a self-assessment tool if you want to look honestly at your own betting.